FAQ

Straight answers.

Pool testing supplies and organized records beside clear blue water
What is a Pool Passport?+

It is a permanent QR, NFC, and printed ID tag that connects a physical pool to its record.

What does the public passport show?+

Basic pool details, equipment categories, service activity, recent test dates, condition, builder, and other approved public information.

What never appears publicly?+

The property address, owner name, and service schedule never appear on the public passport.

Does someone need the app to scan a pool?+

No. The scan opens a mobile web page. The app is needed for owner management and claiming.

Can a technician add a service record?+

Yes. A technician can submit work from the scan page and verify by email. The owner reviews it before it appears.

Can anyone report a safety concern?+

Yes. A person can choose a category and add an optional note without creating an account or sharing personal information.

What happens when a home sells?+

The record remains with the pool and can be transferred to the next owner.

How will beta access and pricing work?+

The app is currently in beta. Availability, plan details, and pricing will be shared before launch.

Can I buy the full report now?+

Not yet. The owner-approved Verified History Report is coming soon, and there is no checkout or price today.

What if a physical tag is not set up?+

Its scan page gives the owner short activation instructions instead of showing a broken or missing page.